How to Fix a Not Responding MT4 Platform

Aug 16, 2023

How to Fix a Not Responding MT4 Platform

Is your trading software giving you a Not Responding message? This short video will help you fix your MT4 platform when it’s not responding. We will walk you through a few easy steps to get things running smoothly again and optimize your trading experience.

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Content

4.319 -> How to Fix a Not Responding Platform

5.319 -> Is your trading software giving you a Not Responding message?

8.12 -> The cause of this problem is that a Custom Indicator and/or Expert Advisor you have attached

13.49 -> to a chart, or perhaps many charts, is not programmed with a limited history look back.

19.43 -> Every day you login to your platform the history files on your computer get bigger and bigger,

24.65 -> giving your Custom Indicators and/or Expert Advisors more and more data to read over time.

30.939 -> Eventually the calculations become too great for your system and the platform locks up

35.47 -> completely, giving you the Not Responding message along the top.

39.789 -> To correct this problem, and get your software working again, we must first delete the charts

44.61 -> you have open on your platform.

46.11 -> Because your platform is not responding, we will have to do this through the file directory.

51.469 -> Hopefully you have created templates for your chart setups.

54.329 -> That will make recreating your charts much easier after we have corrected this problem.

58.37 -> Let’s get started.

60.52 -> With your platform open, please take note of which Profile is currently active.

65.59 -> To locate this, look at the status bar at the bottom of your trading software.

70.36 -> The center field contains the name of the profile that is currently active.

74.53 -> It will usually be the Default profile, unless you are using a custom profile that you have

78.799 -> created.

80.119 -> Once you have this information noted please close the trading software.

83.77 -> You may have to force the program closed using the system Task Manager.

87.81 -> To do this, on your key board press CTRL, ALT, and DELETE, all at the same time.

93.29 -> In the menu options select Start Task Manager.

97.03 -> In the Task manager go to the Applications tab.

100.71 -> Find the Interbank FX Trader 4 in the list.

103.99 -> Left click on it so that it’s highlighted, and select End Task at the bottom.

109.229 -> Once you see that the program has been closed, you may also close the Task Manager.

114.47 -> Now that the program is closed, locate the Icon on the desktop you use to open the software,

119.7 -> and right click on it.

121.07 -> In the menu, select Properties.

124.42 -> This opens a properties window, and you will be on the Shortcut tab.

128.399 -> Toward the bottom of the properties window select the “Find Target” button if you

132.44 -> are still running Windows XP, or the “Open File Location” button if you are running

137.799 -> Windows 7 or Vista.

141.07 -> Another window will open.

142.73 -> Scroll up the file listing until you find the Profiles folder.

147.04 -> Double left click on it to open it.

149.449 -> You may see several folders here.

151.919 -> Locate the folder with the name of the profile that was active on your platform before we

155.98 -> closed the software.

157.73 -> Double left click on it to open it.

160.519 -> You will now see some chart files.

162.919 -> Please delete all of the files in this folder.

165.6 -> The fastest way to do this is to press CTRL and the letter “A” on your key board at

169.79 -> the same time.

171.26 -> This will select all of the files in this folder.

174.05 -> Then right click on one of the highlighted files and select Delete.

178.62 -> You may be asked to confirm this action.

181.419 -> Select yes to confirm.

183.7 -> You may now close this window, and the properties window.

187.579 -> Now, Open your trading platform.

191.209 -> Your platform should open without any charts.

194.32 -> There should be a blank gray area where your charts normally are, and the platform will

198.64 -> now respond to your commands.

200.94 -> Now that we have your platform operational again, there are a few more things you will

204.959 -> need to do in order to avoid this problem again in the future.

208.72 -> Please go now to the video titled “How to fix a sluggish MT4 platform”, for instructions

214 -> on how to keep this problem from happening again.

Source: https://www.youtube.com/watch?v=Z3tASVmpm5E