Chrome OS Demo: How to contact support through the admin console and help center
Chrome OS Demo: How to contact support through the admin console and help center
Learn how to contact Google Chrome support through both the Help Center and Admin Console.
To learn more and directly contact support, visit the “Contact Us” page in the Chrome Enterprise Help Center: https://support.google.com/chrome/a/a…
Content
1.24 -> [Music]
5.21 -> in this video we are going to show you
7.83 -> how to get access to the support team
9.69 -> from the admin console and the Google
11.639 -> Chrome enterprise help center let's
14.49 -> start with the admin console there are a
16.65 -> few different options to get support
18.21 -> from the admin home screen you can click
20.88 -> the support icon or the help icon in the
24.09 -> top right corner wherever you are in the
26.49 -> admin console
27.51 -> you always have access to the help icon
29.279 -> in the top right let's first choose the
31.8 -> help icon to open up the help assistant
33.96 -> once opened you have two options you can
36.989 -> choose search for help which directs you
39.21 -> to general articles in the Help Center
40.71 -> to try to help you self solve or you can
43.02 -> choose to contact support let's contact
45.27 -> support by clicking the button and then
47.129 -> choosing phone here you'll want to
50.34 -> describe your issue that will be passed
51.84 -> along to our agent first the assistant
55.23 -> will give you Help Center articles to
57 -> try to see if it can help you self solve
58.68 -> for your issue if the articles don't
60.87 -> answer your issue it will prompt you to
62.67 -> the phone number you will also be given
65.309 -> a PIN number your PIN is going to be
67.53 -> required for opening a ticket with
69.15 -> support this is to help validate where
71.67 -> you are in the admin console as well as
73.65 -> to validate your identity to make sure
75.36 -> that you have access to the account now
77.58 -> let's see how you can access the support
79.619 -> team through the Google Chrome
80.88 -> Enterprise Help Center navigate to
83.43 -> support google.com slash Chrome slash a
88.82 -> make sure you are logged into your admin
91.259 -> account and search contact us from there
95.13 -> you will be directed to a Help Center
96.84 -> page where you will have three options
98.729 -> to contact support hardware support
101.46 -> software and services support and
103.77 -> troubleshooting resources under hardware
107.939 -> support you will see a list of
109.47 -> manufacturers support phone numbers as
111.45 -> well as links to their support page if
113.42 -> you are having a hardware issue we
115.95 -> recommend contacting your provider under
119.399 -> software and services support you can
121.56 -> contact support by phone or through the
123.659 -> Google cloud support Help Center
125.689 -> remember is contacting by phone you will
128.7 -> need to get a PIN number from the admin
130.349 -> console under troubleshooting resources
133.86 -> you will find various help centers and
135.72 -> help forums another way to contact
138.45 -> support is to click on the top left menu
140.64 -> and select contact us on this page you
144.03 -> will have access to the phone support
145.5 -> number as well as being able to open up
147.51 -> a support case through the google cloud
149.22 -> support center these options are also
151.83 -> available by clicking contact us on the
154.08 -> upper right hand corner to learn more
158.04 -> visit the google chrome help center
Source: https://www.youtube.com/watch?v=YpZ3VIU7CP0