Unhandled Exception Error CELA Connect Software
Unhandled Exception Error CELA Connect Software
Some Envoy Connect users get an unhandled exception error pop up when they try to load books onto their device using the CELA Connect software. Here is a tutorial on how to potentially fix the error.
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Content
0.56 -> some patrons when trying to load books
2.32 -> onto their device have been receiving
4 -> this
5.6 -> error message that says unhandled
7.359 -> exception has occurred in your
8.559 -> application
9.84 -> and when you try to click continue
12.24 -> nothing happens so here's a way to
14.4 -> possibly fix it you're going to go into
16.88 -> your search bar in your task bar
19.119 -> and type in control
21.68 -> to find the control panel
23.92 -> once the control panel pops up you're
25.84 -> going to click on
27.279 -> the icon
29.119 -> you're going to click onto programs
33.04 -> that brings you to a new screen and
35.2 -> under the first heading programs and
37.04 -> features you're going to look for turn
39.2 -> windows
40.239 -> features on or off
42.32 -> there's a little shield icon next to it
45.039 -> so you want to click on that and that
46.64 -> opens a window that says turn windows
49.2 -> features on or off
51.68 -> the first feature says net framework 3.5
55.44 -> and you're going to either select it or
57.36 -> deselect it depending on whether
60.64 -> it's selected or deselected and then
62.8 -> click on ok
64.239 -> a new window is going to say windows
66.159 -> needs files from windows update to
68.4 -> finish installing some features and
70.56 -> you're going to click on let windows
72.08 -> update download the files for you which
74.64 -> is the first option
77.36 -> so click on that
79.36 -> and then a little green bar is going to
81.84 -> pop up and it's going to start filling
84.32 -> to show the progress that it's
86.72 -> downloading the files that you need so
88.88 -> you're going to wait for that bar to
90.479 -> finish filling up
92.799 -> once the bar is completely green and the
94.64 -> download is finished it will switch to
97.84 -> a different message that says applying
100.479 -> changes we're once again going to wait
102.96 -> for that bar to fill up
108.079 -> then the message will say windows
109.68 -> completed the requested changes
112.479 -> and you're going to close the window
115.28 -> and close down any applications that you
117.52 -> have open
118.799 -> and you're going to go to your start
120.079 -> menu and restart your computer
122.799 -> and that should hopefully fix it
Source: https://www.youtube.com/watch?v=uMYBRwmmMIM