How to fix a “Scanning Unavailable” error in the HP Smart app for wireless HP printers | HP Support
How to fix a “Scanning Unavailable” error in the HP Smart app for wireless HP printers | HP Support
Learn how to fix a “Scanning Unavailable” error in the HP Smart app for wireless HP printers. When attempting to scan on a wireless HP printer with the HP Smart app, a “Scanning is Currently Unavailable” error message can display. Follow the steps in this video to troubleshoot and fix this error.
Chapters: 00:00 Introduction 00:32 Reset the printer 01:06 Check the network connection status 02:05 Run the HP Smart Diagnose \u0026 Fix tool 02:58 Re-add the printer to the HP Smart app
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This video was produced by HP. How to fix a “Scanning Unavailable” error in the HP Smart app for wireless HP printers | HP Support • How to fix a “Scanning Unavailable” e…
Content
0.359 -> foreign
6.6 -> how to fix a scanning unavailable error
9.36 -> in the HP smart app for wireless HP
11.94 -> printers if you are scanning through the
14.639 -> HP smart app and encounter an error
17.039 -> message that states scanning is
18.84 -> currently unavailable follow these steps
21.119 -> to troubleshoot the issue note this
23.82 -> video applies to HP printers that are
26.34 -> wirelessly connected to computers
28.08 -> running either Windows 11 or Mac OS
31.619 -> step 1. reset the printer
34.44 -> resetting the printer is one of the most
36.66 -> common methods for recovering from
38.46 -> printer errors or failures with the
41.16 -> printer turned on disconnect the power
43.2 -> cord from the printer
44.879 -> unplug the power cord from the power
47.1 -> source and wait 60 Seconds
49.92 -> reconnect the power cord to the power
52.079 -> source note HP recommends plugging the
55.44 -> printer directly into a wall outlet
58.14 -> connect the other end of the cord to the
60.3 -> printer
61.26 -> turn on the printer to complete the
63.239 -> reset
64.739 -> Step 2 check the network connection
67.02 -> status in the HP smart app sometimes a
70.439 -> printer can be connected to a network
72.06 -> but still not making a full connection
74.22 -> with HP smart checking the connection in
77.28 -> HP smart can identify this issue open
80.46 -> the HP smart app
84.06 -> wait a few minutes for the printer to
86.159 -> connect to the app and then check the
88.14 -> connection status next to the printer
89.939 -> icon if ready displays with a green
92.88 -> check mark icon the printer is connected
95.1 -> to the computer over the same network in
97.74 -> this case continue to the next step if
100.439 -> ready displays with a green Cloud icon
102.6 -> the printer is in remote mode which does
105.299 -> not allow access to all printer
107.159 -> functions including scanning to fix this
110.1 -> connect your computer to the same Wi-Fi
112.259 -> network as your printer if printer
115.02 -> offline displays with a black icon the
117.6 -> printer is not connected to the computer
120.119 -> to fix this connect your printer to your
122.579 -> computer over the same network
124.979 -> step 3 run the HP smart diagnose and fix
128.64 -> tool using the diagnose and fix tool in
132.12 -> the HP smart app can help identify
134.4 -> printer connection or hardware issues to
137.52 -> access the tool open the HP smart app
140.099 -> for Windows computers click the wrench
142.739 -> icon in the bottom left corner for Mac
145.26 -> OS computers from the top menu bar click
148.2 -> printers and then click diagnose and fix
151.62 -> click Start and then wait a few minutes
153.9 -> while the app diagnoses and fixes any
156.54 -> issues found
157.8 -> if the tool did find an issue the app
160.44 -> either provides instructions to resolve
162.54 -> it or links for more information on the
164.64 -> issue if the tool did not find an issue
167.28 -> the printer connection or Hardware might
169.5 -> not be causing the problem
171.3 -> click done to return to the HP smart app
173.94 -> home screen and then continue to the
176.28 -> next step
177.599 -> 4 re-add the printer to the HP smart app
181.16 -> removing and then re-adding the printer
183.84 -> in the HP smart app can reset and fix
186.9 -> connection issues
188.459 -> if the HP smart app is still open from
191.459 -> the previous step close and then reopen
194.22 -> it
199.08 -> on the app home screen right-click or
201.72 -> long press the printer icon and then
204.06 -> click hide printer
205.92 -> click hide printer again to confirm
209.04 -> on the app home screen click add printer
