The Future of Work With AI - Microsoft March 2023 Event

Aug 14, 2023

The Future of Work With AI - Microsoft March 2023 Event

A special event with Satya Nadella and Jared Spataro focused on how AI will power a whole new way of working for everyone.

Learn more at: https://aka.ms/Aajnnys

0:00 - Satya Nadella announces new AI tool
4:50 - Introducing Microsoft 365 Copilot
9:45 - Copilot in Microsoft 365 Apps
20:29 - The Copilot System
23:01 - Copilot in Teams and Business Process
28:57 - Introducing Business Chat
33:36 - Microsoft’s Approach to Responsible AI

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Content

5.907 -> SATYA NADELLA: Welcome, and thank you for joining us.

8.577 -> We are here today to talk about something that's very

11.457 -> fundamental to the human experience,

14.532 -> the way we work.

16.122 -> Most specifically, the way we work with computers.

20.697 -> In fact, we've been on this continuous journey

23.982 -> towards human-computer symbiosis for several decades.

27.957 -> Starting with Vannevar Bush's vision that he

31.047 -> outlined in his seminal 1945 essay,

34.167 -> As We May Think.

35.547 -> Bush envisioned of futuristic device

38.697 -> called Memex that would collect knowledge,

41.247 -> make it easy for humans to retrieve

43.407 -> that knowledge with exceeding speed and flexibility.

47.397 -> It's fascinating to see that someone postulated even back

51.717 -> then so vividly what

53.697 -> an intuitive relationship between

55.497 -> humans and computing could be.

57.342 -> Since then, there have been

58.887 -> several moments that have

60.477 -> brought us closer to that vision.

62.367 -> In 1968, Douglas Englebart,

65.022 -> Mother of All Demos,

66.177 -> showed the remarkable potential

67.947 -> of graphical user interface,

69.567 -> including things like multiple windows,

71.877 -> pointing and clicking with the mouse,

73.482 -> word processing that is full screen,

76.047 -> hypertext, video conferencing to just name a few.

80.047 -> Later, the team at Xerox PARC made computing personal and

83.657 -> practical with Alto that

85.277 -> ushered in the personal computing era.

87.317 -> Then, of course, came the web,

89.102 -> the browser, and then the iPhone.

91.492 -> Each of these seminal moments

93.567 -> has brought us one step closer

95.502 -> to a more symbiotic relationship

97.557 -> between humans and computing.

99.777 -> Today we are at the start of a new era of

102.357 -> computing and another step on this journey.

105.117 -> Over the past few months,

106.752 -> powerful new foundation models together with

109.227 -> accessible natural language interface

111.642 -> has ushered in an exciting new face of AI.

115.072 -> This next generation of AI is fundamentally different

118.307 -> from the AI in fact that we've

119.537 -> grown accustomed to around us.

121.412 -> For years, AI has in fact powered

124.457 -> online experiences ranging from search to social media,

127.757 -> working behind the scenes to serve up

129.797 -> recommendations for us or about us.

132.792 -> From what we watched to what

134.547 -> websites we visit to what we buy,

137.187 -> that version of AI has become

139.617 -> so second nature in our digital lives

141.717 -> that we often don't even realize or recognize it.

144.432 -> You could say we've been using AI on autopilot,

147.897 -> and now this next generation of AI,

150.417 -> we're moving from autopilot to copilot.

153.837 -> We're already starting to see what

155.967 -> these new copilots can unlock for software developers,

159.672 -> for business processes like sales, marketing,

162.657 -> and customer service, and

164.397 -> for millions of people synthesizing

166.437 -> information in powerful new ways

168.852 -> through multi-turn conversational search.

171.582 -> As we build this next generation of AI,

174.732 -> we made a conscious design choice to put

177.747 -> human agency both at

179.367 -> a premium and at the center of the product.

182.637 -> For the first time we have the access to AI

185.697 -> that is as empowering as it is powerful.

189.447 -> Of course, with this empowerment

191.217 -> comes greater human responsibility.

193.587 -> Just as an individual can be aided by AI,

196.302 -> AI can be influenced

197.697 -> positively or negatively by the person using it.

200.607 -> As we move into this new era,

202.992 -> all of us who build AI deploy AI,

205.542 -> use AI have a collective obligation to do so responsibly.

210.387 -> Fundamentally AI must evolve in alignment with social,

214.587 -> cultural, and legal norms in a democratic society.

217.437 -> As we make progress,

218.847 -> both vigorous debate and scrutiny will

220.407 -> both continue to be super important.

222.567 -> As we look ahead,

224.097 -> we believe this next generation of AI will

226.527 -> unlock a new wave of productivity growth with

230.022 -> powerful copilots designed to remove

232.512 -> the drudgery from our daily tasks and jobs,

236.052 -> freeing us to rediscover the joy of creation.

240.837 -> Up to now, we've envisioned a future of computing as

243.657 -> an extension of human intellect and human action.

246.402 -> Today is the start of the next step in

249.447 -> this journey with powerful foundation models and

252.837 -> capable copilots accessible via

255.567 -> the most universal interface, natural language.

259.797 -> This will radically transform how

261.867 -> computers help us think, plan, and act.

264.747 -> Just as we can't imagine

266.397 -> computing today without a keyboard,

268.077 -> mouse, or multi-touch, going forward,

271.002 -> we won't be able to imagine

272.277 -> computing without copilots and

274.197 -> natural language prompts that

275.712 -> intuitively help us with continuations,

278.697 -> summarization, chain of thought reasoning,

280.917 -> reviewing, modifying, and acting.

283.422 -> That's what we're excited to show you today.

285.882 -> With that, I'll hand it off to Jared to

287.727 -> share our copilot for work.

290.186 -> JARED SPATARO: Thank you. As Satya said,

292.482 -> we're at the start of a new era of computing.

295.107 -> Before we look ahead,

296.622 -> I want to spend a moment reflecting on

298.377 -> work and what it means to all of us.

300.657 -> From an early age,

302.187 -> we're asked, what do you want to be when you grow up?

305.112 -> Our answer is a reflection of what excites

307.497 -> us and the value that we seek to bring to the world.

310.557 -> Even at a young age,

312.252 -> we know work is meant to be more than just a job.

315.522 -> Nurses are called to care for people,

318.252 -> scientists to make a new discovery,

320.502 -> artists to create something brand new.

322.962 -> At its best, work not only feeds our families,

326.517 -> it feeds our souls.

328.242 -> But today, the reality often falls short of that promise.

332.517 -> We spent too much time consumed by the drudgery

335.247 -> of work on tasks that zap our time,

337.767 -> creativity, and energy,

339.372 -> we become separated from the soul of our work.

342.537 -> At times, the very tools that should

344.667 -> make us productive seem to get in the way.

346.902 -> We are meant for so much more.

350.402 -> To reconnect to the soul of our work,

352.547 -> we don't just need a better way

354.017 -> of doing the same things,

355.652 -> we need a whole new way of working.

359.027 -> Today, we're embarking on a journey to help every person

363.152 -> around the world rediscover the soul of work.

367.442 -> Introducing Microsoft 365 Copilot.

371.567 -> Your copilot for work.

373.667 -> Copilot combines the power of

375.587 -> large language models with

377.387 -> your data in the Microsoft Graph and

379.727 -> the Microsoft 365 apps to turn your words into

383.177 -> the most powerful productivity tool on the planet.

387.557 -> Copilot is integrated into Microsoft 365 in two ways.

391.592 -> First, it works alongside you,

394.172 -> embedded in the apps millions of people use every day,

397.307 -> Word, Excel, PowerPoint, Outlook, Teams, and more.

401.072 -> Second, we're introducing an entirely new experience,

405.212 -> Business Chat that works across all

408.077 -> of your data and apps, your documents,

410.882 -> e-mails, calendar, chats, meetings,

413.507 -> and contacts to do things

415.367 -> that you've never been able to do before.

418.022 -> Copilot is built on

419.957 -> Microsoft's comprehensive approach to security,

422.852 -> compliance, privacy, and responsible AI,

426.677 -> so you know it's enterprise-ready.

429.362 -> Using just your own words,

431.567 -> you could put copilot to work,

433.322 -> gathering information in real-time from

435.797 -> across your data and apps to unleash creativity,

439.007 -> unlock productivity, and up-level skills.

442.472 -> Now you can be more creative in Word,

445.172 -> more analytical in Excel,

447.167 -> more expressive in PowerPoint

449.387 -> and more productive in Outlook,

451.322 -> and even more collaborative in Teams. Let's take a look.

469.486 -> [MUSIC]

552.407 -> JARED: That's just a glimpse

553.757 -> of what Copilot can do.

555.242 -> For the next 20 minutes,

557.252 -> we're going to show you how Copilot is

559.787 -> a whole new way of working.

562.727 -> You'll see a new interaction model

564.677 -> between people and computers.

566.327 -> Sometimes Copilot will get it right,

568.712 -> other times it will be usefully wrong.

571.787 -> Giving you an idea that's not perfect,

574.172 -> but still gives you a head start.

576.062 -> But seeing is believing.

578.222 -> Let's go to Sumit to show you how Copilot will unleash

581.237 -> creativity and take their drudgery

583.037 -> out of work for everyone.

585.061 -> SUMIT CHAUHAN: Thank you, Jared.

586.757 -> For more than two decades,

588.572 -> I've had the privilege to

590.117 -> work on our core productivity apps,

592.352 -> Word, Excel, PowerPoint, and Outlook.

596.057 -> In fact, my first line of

598.007 -> code at the company was in Excel.

600.347 -> I'm so excited to show you how Microsoft 365 Copilot is

606.197 -> coming to life in the products millions

609.227 -> of people use and rely on every day.

613.172 -> What if the tools could learn how you work,

616.277 -> rather than the other way around?

618.257 -> Copilot unlocks all the richness

621.587 -> of these apps through natural language.

624.317 -> Let's start with a real-life example,

626.567 -> like a high school graduation.

628.457 -> My daughter recently graduated from high school.

631.352 -> This is really top of mind for me.

633.632 -> Let's say I want to throw her

636.077 -> an amazing graduation party,

638.567 -> to start, I need to send

640.667 -> an invitation to family and friends.

643.052 -> Let's put Copilot to work.

645.287 -> With a few simple prompts,

647.312 -> Copilot understands everything it needs to know to

650.627 -> generate a great first draft of the invitation.

654.257 -> It's even able to pull in details about

656.837 -> the venue from an email I received last week.

660.167 -> Now I have a draft invite

662.597 -> that includes the basic information.

665.552 -> I can edit this.

667.277 -> I can ask my guests to share funny stories

669.632 -> and give them a link where they can upload photos.

672.722 -> Now, I think this first draft is a little wordy,

676.082 -> so let's make it more concise.

679.746 -> With that done, this is

682.337 -> my opportunity to create a loving,

684.692 -> and let's be honest, a little embarrassing slideshow

687.752 -> to celebrate the occasion.

689.642 -> I kick things off with Copilot,

691.712 -> providing a little information to get started.

694.352 -> I add some details about my daughter.

698.346 -> I can also change the style,

701.417 -> so it creates something fun and festive,

704.447 -> and Copilot goes to work,

706.967 -> finding the right words and searching

709.487 -> my OneDrive for the best photos.

712.292 -> In seconds, Copilot generates

715.112 -> a beautiful presentation with memories,

718.472 -> accomplishments, and advice for the future.

721.022 -> I can add my own personal touches

723.227 -> to it and Copilot will be at my side.

725.552 -> Now, let's look at this slide.

727.352 -> I'm really happy with the design,

729.032 -> but Copilot didn't quite have what it needed,

731.447 -> so I'm going to rework the text.

733.832 -> I can then ask Copilot to make it

736.037 -> more concise and add images.

738.587 -> Now that looks great.

741.422 -> On this next slide,

742.967 -> there's a part that Copilot didn't quite get right,

745.427 -> so I'll rewrite it

747.227 -> so that it sounds a little bit more like me.

750.272 -> I also want to use a different image here,

753.137 -> so I'll just tell Copilot what

754.967 -> I want and Copilot will find it.

757.262 -> I can add transitions between the slides,

759.857 -> which I always forget

761.537 -> so that when I play the presentation,

763.427 -> it looks really polished.

766.112 -> I like how that turned out.

768.942 -> Now, I don't know about you,

771.397 -> but PowerPoint animations have never been my strong suit.

774.982 -> I love that I can do this on my own.

778.737 -> The average person uses

781.787 -> less than 10 percent of what PowerPoint can do.

785.477 -> Copilot unlocks the other 90 percent.

789.497 -> Now on to party planning.

792.212 -> I'll start with a few details

793.997 -> about the event and once again,

795.947 -> Copilot goes to work with a simple prompt,

799.102 -> it creates pages for everything I

801.217 -> need to think about to plan this party.

804.007 -> Let's say I want to put this plan in a simple to-do list.

808.177 -> Boom, done.

811.866 -> I'm thinking about what I want to

814.877 -> say to my daughter on her big day,

817.532 -> Copilot can get me started on a speech.

821.297 -> I'm not sure how long I want it to be,

823.712 -> but let's start with three minutes.

825.962 -> I know I want to tell her how proud I am,

829.172 -> acknowledge how hard she's worked,

830.957 -> how inspired I am by her volunteer efforts,

834.407 -> and what a wonderful leader she is.

837.032 -> Here's a great first draft.

840.602 -> Now, here's an important thing about

842.837 -> Copilot, at this point,

845.357 -> I decide whether to keep this draft,

848.387 -> modify it, or discard it completely.

851.072 -> This is a big change

854.012 -> in how people interact with software.

856.937 -> This looks pretty good,

859.097 -> but let's add some of

860.327 -> the funny stories I collected from friends and family.

863.732 -> Let's give it a minute.

867.156 -> I can make these stories more playful and add more,

871.517 -> but I actually want to make them a bit shorter.

874.157 -> Let's get to the punchline.

875.702 -> There, much better.

877.982 -> Now this looks pretty good,

879.617 -> but I really want to add my own personal touch,

881.687 -> so I am going to edit it.

883.727 -> You can see that throughout the writing process,

887.357 -> I am always in control.

889.532 -> Now, I want to quickly format it to make sure I nail

893.267 -> the delivery and Copilot

895.382 -> automatically adjusts the spacing,

898.232 -> making it easier for me to read,

900.512 -> and adds speaker cues to help me improve my delivery.

904.547 -> Let's shift gears into business mode.

907.097 -> You saw how Copilot saves me time as a working mom.

911.672 -> But the real power of Copilot is in

915.077 -> how it unleashes creativity at work.

918.977 -> Imagine you're leading a team at

921.647 -> a global manufacturing company and you want to

924.647 -> create a rock-solid customer proposal

927.557 -> and you don't have time for writer's block.

930.182 -> Let's see how Copilot can use

932.747 -> your customer notes in OneNote

934.847 -> as well as another internal document.

937.922 -> Copilot quickly creates a first draft.

942.347 -> Now, you probably want this

945.257 -> to look like your previous proposals,

948.107 -> Copilot can give you a draft

951.017 -> in the format you typically use.

954.122 -> It inserts product images and pulls

956.867 -> in relevant visuals from other files.

959.807 -> You can even include

961.727 -> a short summary at the top of the document.

965.177 -> Copilot can make suggestions to strengthen the proposal,

969.497 -> like adding an FAQ,

971.297 -> which it will generate for you.

973.862 -> Now remember, you're not going to

976.607 -> send this off to a customer without

978.977 -> a thorough review but Copilot

981.752 -> still saved you tons of time in the process.

986.072 -> It's time to get ready for your customer pitch meeting.

990.077 -> Now, everyone has had

992.417 -> a moment when they wish they could turn

994.967 -> their proposal into a customer-ready presentation

998.252 -> without having to start from scratch.

1001.147 -> Well, guess what?

1002.857 -> Now you can.

1004.717 -> Copilot can turn your Word document

1007.792 -> into a PowerPoint presentation.

1010.507 -> Now, you have a professional-looking presentation

1013.972 -> that you can hone and polish.

1016.042 -> This is truly amazing.

1018.952 -> Using just your words,

1021.592 -> Copilot translates Word into

1023.707 -> PowerPoint and PowerPoint into Word.

1026.182 -> Now, let's add a slide and give

1028.867 -> Copilot some quick instructions.

1031.342 -> There it goes, ready for you to review.

1035.302 -> Now, this slide is a little bit wordy.

1038.497 -> Let's ask Copilot to make it more

1040.987 -> visual and check this out.

1044.407 -> Copilot can even animate the slide.

1048.127 -> It gives it a professional design treatment

1050.962 -> in a single click,

1052.282 -> but it doesn't stop there.

1053.812 -> Copilot can even generate speaker notes.

1057.112 -> I am serious.

1058.747 -> Speaker notes.

1060.262 -> It's not only a time saver,

1062.172 -> it's helping me be

1063.627 -> a better presenter and close this deal.

1066.687 -> Let's jump into Copilot in Excel.

1069.762 -> Copilot puts all the rich capabilities

1073.887 -> of Excel at your fingertips.

1076.942 -> Say, you need to analyze this quarter's sales results,

1081.637 -> you start by asking Copilot to

1084.157 -> analyze the data and give you three key trends.

1087.502 -> Within seconds, you've got what you need,

1090.187 -> but you want to drill in.

1091.972 -> You ask Copilot a follow-up question

1094.477 -> about one of the trends.

1096.092 -> Copilot creates a new sheet.

1098.487 -> This new sheet creates

1100.287 -> a sandbox to play in to better understand what's

1103.167 -> going on without modifying

1106.077 -> the data in the original sheet.

1108.632 -> This is a great example of how

1111.547 -> Copilot up levels your skills,

1114.082 -> showing you how to break down the problem step-by-step.

1118.057 -> You ask Copilot to visualize what

1121.237 -> contributed to the decline in sales growth this period,

1124.477 -> Copilot adds a little color

1126.592 -> to make the problem jump off the page.

1128.932 -> Now, you want to dig deeper and ask a follow-up question.

1134.425 -> SUMIT CHAUHAN: Copilot not only

1136.687 -> answers your question,

1138.322 -> it creates a simple model of the scenario and it even

1143.557 -> asks you if you want to learn more about

1146.227 -> what it did with a step-by-step breakdown.

1149.797 -> Finally, you can ask it to

1152.467 -> create a graph of your projected model.

1155.212 -> Copilot turn a sea of

1157.987 -> data into clear insights and actions.

1161.557 -> Let me show you how

1163.027 -> Copilot can help you tackle your e-mail.

1165.562 -> We all struggle with the pull of the inbox.

1169.132 -> Sometimes it keeps us from

1170.917 -> focusing on our most important work.

1173.452 -> But at the same time,

1174.697 -> you do have important e-mails to respond to.

1177.802 -> Copilot separates the signal from

1180.577 -> the noise and gives you hours of time back.

1184.792 -> Copilot can help you triage your inbox

1187.852 -> highlighting the most important e-mails to

1190.777 -> prioritize and Copilot also

1194.347 -> helps you on the go in Outlook mobile.

1197.032 -> It can summarize long e-mail threads.

1200.062 -> You can draft a reply using data from

1202.627 -> an Excel file and Copilot will generate a reply for you.

1208.646 -> You can edit it.

1211.237 -> You can make it more concise.

1213.427 -> You can even change the writing style

1216.022 -> or add more context.

1219.172 -> Now, all that's left to do is

1221.767 -> review the proposed response and hit Send.

1224.977 -> Copilot is a productivity game changer.

1229.101 -> JARED: Let me take a moment to

1230.527 -> explain what you just saw.

1232.207 -> To build Copilot,

1233.722 -> we didn't just connect ChatGPT to Microsoft 365.

1237.622 -> Microsoft 365 Copilot is

1240.427 -> powered by what we call The Copilot System,

1243.367 -> a sophisticated processing and orchestration engine.

1246.682 -> It harnesses the power

1248.242 -> of three foundational technologies.

1250.507 -> The Microsoft 365 apps,

1252.682 -> that's Word, Excel, PowerPoint,

1255.202 -> Outlook Teams and more.

1256.552 -> The Microsoft Graph, that's all your content and context,

1259.897 -> your e-mails, files,

1261.322 -> meetings, chats and calendar,

1262.927 -> and a large language model, or LLM,

1265.942 -> a creative engine capable of parsing

1268.117 -> and producing human-readable text,

1270.427 -> all accessible through natural language.

1272.962 -> It starts with a prompt from you in an app,

1275.737 -> Copilot preprocesses the prompt

1277.942 -> through an approach called grounding.

1279.967 -> Put simply, grounding improves the quality of

1283.297 -> the prompt so you get

1284.707 -> answers that are relevant and actionable.

1287.197 -> One of the most important parts

1289.117 -> of grounding is making a call to

1290.677 -> the Microsoft Graph to

1292.297 -> retrieve your business content and context.

1294.802 -> Copilot combines this user data from

1297.397 -> the graph with other inputs to improve the prompt.

1300.592 -> It then sends that modified prompt to the LLM.

1304.762 -> You may be familiar with what an LLM can do

1307.462 -> based on your experience with ChatGPT or Bing chat.

1310.957 -> Copilot takes the response from

1313.027 -> the LLM and post-processes it.

1315.982 -> This post-processing includes

1317.992 -> additional grounding calls to the graph,

1320.107 -> responsible AI checks, security,

1322.657 -> compliance and privacy reviews, and command generation.

1327.202 -> Finally, Copilot sends a response to

1330.547 -> the user and commands back to the apps.

1333.907 -> Copilot iteratively processes and orchestrates

1336.787 -> these sophisticated services to produce

1339.127 -> a result that feels like magic.

1341.587 -> It's a system that combines the power of

1343.537 -> large language models with

1344.977 -> your data and apps. Think about it.

1347.947 -> That's tens of thousands of

1350.107 -> commands in the Microsoft 365 apps,

1352.777 -> trillions of signals in the Microsoft Graph,

1356.182 -> and billions of parameters in the LLM.

1359.677 -> For the first time in human history,

1361.972 -> you can command all of

1363.307 -> this power using just your own words.

1366.442 -> It will transform work as we know it.

1368.917 -> We've shown you how the Copilot system uses

1371.092 -> AI to supercharge personal productivity.

1373.672 -> Now let's see what happens when you bring

1375.817 -> Copilot to all your business processes.

1378.232 -> To do that, let me hand it over to Charles.

1381.216 -> CHARLES LAMANNA: Thanks Jared.

1382.522 -> Imagine you lead a sales team.

1384.562 -> Your number one job is to build

1386.617 -> customer relationships and close deals,

1389.272 -> but you're distracted by bookkeeping,

1391.597 -> note-taking, and other drudgery.

1393.817 -> Copilot lightens the load by improving

1396.367 -> collaboration and automating tasks

1399.187 -> in your sales workflow.

1400.522 -> Copilot understands what it

1402.457 -> means to be a seller and it could even

1404.467 -> help if life gets in the way. Let's check it out.

1408.472 -> It looks like you have a dentist appointment

1410.452 -> that conflicts with your weekly business review.

1412.762 -> What if you could do both?

1414.457 -> With Copilot, you can follow

1416.467 -> a meeting and catch up to see what you missed,

1418.552 -> even if you can't attend.

1420.187 -> You'll get a notification in Teams when the recap is

1422.827 -> ready and you can see the content that was shared,

1425.797 -> detailed notes, and any action items.

1428.422 -> You see there was some discussion about your customer.

1431.422 -> You can ask Copilot specific questions to get

1434.227 -> more context and it provides a detailed response.

1438.787 -> You can ask questions like why a certain decision was

1441.187 -> made or what other options were

1443.467 -> considered and it provides

1445.747 -> citations with a snapshot of the transcript.

1448.252 -> It's a huge time saver.

1450.737 -> That was pretty cool but the real magic

1453.487 -> of Copilot happens during a live meeting.

1455.887 -> Here, you're in a meeting with your team.

1457.942 -> You can ask Copilot to summarize what's happened so far.

1461.077 -> You can see who said what, what points were made.

1464.047 -> Copilot is really capturing the spirit of the discussion.

1468.037 -> As a meeting progresses,

1469.837 -> you can check on where people stand.

1472.012 -> You can even ask Copilot what questions are unresolved.

1475.537 -> It is just incredible to see this happen in real-time.

1478.732 -> Teams has changed collaboration forever.

1481.012 -> But it can also be hard to keep up with all those chats.

1484.387 -> Copilot can help you stay on top of it

1486.397 -> all by summarizing Teams chats,

1488.422 -> so you know what you missed.

1490.672 -> Here, you were asked for an update on

1493.237 -> the customer and Copilot can help there too.

1495.952 -> You can simply ask Copilot to create

1497.947 -> a summary of all the customer conversations.

1500.887 -> It produces an overview with citations so that you

1503.737 -> can verify, refine, and post.

1507.502 -> You just received an invitation to

1509.737 -> brainstorm in a loop workspace.

1512.182 -> You may not have heard of loop.

1514.147 -> Loop is a multi-player collaboration

1516.697 -> Canvas with Copilot as

1518.257 -> an AI peer to your team along

1520.357 -> with everyone else. Let's try it out.

1523.162 -> Here the team is collaborating in

1525.307 -> real-time on product offers and

1527.167 -> pricing. Any notes an action items to

1529.507 -> keep everyone on track and up-to-date.

1533.336 -> You can ask Copilot to pull data

1535.927 -> from Excel on the top selling products by

1537.847 -> category and within seconds

1541.507 -> it's processing the information.

1543.757 -> Another member of your team jumps in and adds

1545.947 -> a column and anyone

1548.677 -> can prompt Copilot to build on each other's ideas.

1551.812 -> Everything is captured in prompt history.

1555.926 -> Now, you can close out the action item

1558.727 -> and get ready to meet with the customer.

1561.037 -> For that, you turn to Viva Sales.

1563.722 -> Viva Sales brings all your key sales processes and

1566.587 -> data to Microsoft 365 and Copilot.

1569.797 -> It lets you focus on connecting

1571.807 -> with your customer and closing the deal.

1574.042 -> It works with your existing CRM,

1576.097 -> like Microsoft Dynamics 365 or Salesforce.

1579.562 -> As a sales meeting starts,

1581.317 -> you quickly use Copilot and Viva Sales to scan

1584.257 -> CRM data to get the latest including an account overview,

1587.917 -> recent engagements with the customer

1589.792 -> and their key areas of focus.

1591.682 -> All the information you need to

1593.137 -> have a productive conversation.

1595.477 -> When your customer asks how

1597.247 -> your product compares to one of your competitors,

1599.317 -> Copilot gives you a suggestion from your sales materials.

1604.005 -> CHARLES LAMANNA: As the meeting ends,

1606.342 -> Copilot recaps the call to clearly outline next steps.

1610.512 -> These meeting details are saved right back to your CRM.

1613.797 -> Afterwards, you are ready to follow

1615.927 -> up on the meeting and send a proposal.

1618.012 -> With a simple click of a button,

1619.842 -> Copilot gets you started.

1622.212 -> You can make any adjustments and include

1625.107 -> additional details before sending.

1627.912 -> When the customer accepts your offer,

1630.372 -> Copilot and Viva Sales automatically suggests

1633.027 -> an update the CRM to close the opportunity as won.

1636.942 -> At work, we all have

1639.207 -> unique and sometimes tedious tasks

1641.772 -> we wish could be automated.

1643.332 -> At Microsoft, we have

1644.847 -> incredible workflow and automation tools,

1647.217 -> but they're not always accessible to everyone.

1649.842 -> Copilot unlocks all of that.

1652.752 -> Everyone, not just developers can now

1655.332 -> automate the repetitive work with Power Automate.

1658.512 -> You've made the pitch,

1660.012 -> you've won the business,

1661.257 -> now you need to deliver and be there for your customer.

1664.197 -> You want to be notified whenever there is

1666.087 -> an urgent support issue for your accounts and you

1668.517 -> want to create a collaborative space

1670.752 -> for the account team to solve the issue together.

1673.287 -> With Copilot and Power Automate,

1675.132 -> you can automate both these things in

1676.887 -> minutes using your own words.

1679.287 -> As you review the suggested flow, it's looking good.

1683.202 -> With a little more direction,

1685.557 -> Copilot can write a summary of the problem,

1688.032 -> post that summary in the appropriate teams channel,

1690.777 -> and tag the right colleagues to resolve the issue.

1693.777 -> This now gets seamlessly added to my workflow,

1696.972 -> getting it just the way I want it.

1699.417 -> Here you can see an action with

1701.367 -> your posts in a Teams channel and

1703.167 -> the full team ready to jump in and

1705.087 -> resolve a delayed delivery for your customer.

1707.937 -> This is an amazing time saver for every customer

1711.672 -> from now on and you built it in just a few minutes.

1715.812 -> Through Copilot, Power Automate is now

1718.437 -> an essential part of work for everyone,

1721.032 -> just like Excel, PowerPoint, and Outlook.

1724.557 -> You can see how Copilot is

1726.087 -> a game changer for business processes,

1728.382 -> not just for sellers,

1729.852 -> but every other line of business: marketing,

1732.942 -> finance, customer service,

1734.982 -> and more. Back to you, Jared.

1737.201 -> JARED: So far, you've

1738.477 -> seen how the Copilot system

1739.827 -> harnesses the power of large language models,

1742.512 -> the Microsoft Graph,

1744.177 -> and your apps to completely reimagine knowledge work.

1747.897 -> You've seen how Copilot works for you when it's

1750.387 -> embedded in your apps: Word,

1753.087 -> Excel, PowerPoint, Outlook, Teams, and more.

1756.637 -> Now, I want to show you

1758.732 -> an entirely new standalone experience, Business Chat.

1763.382 -> You can access Business Chat from microsoft365.com,

1767.527 -> Bing, or right in Teams.

1770.787 -> Business Chat works across

1772.542 -> all your e-mails, files, meetings, chats,

1775.482 -> documents, calendar,

1776.667 -> and more to turn all your data into knowledge.

1780.537 -> It's your knowledge navigator.

1782.472 -> First up, let's see how it

1784.527 -> can catch you up before a client meeting.

1786.642 -> Akosua, show us how.

1788.996 -> AKOSUA BOADI AGYEMANG: Let's say you're preparing

1790.917 -> for a client meeting,

1792.342 -> you stop by asking yourself where are

1795.207 -> my notes and what did we last discuss,

1798.252 -> what decisions were made,

1800.232 -> what are the open action items,

1802.707 -> did the team deliver.

1804.477 -> Tracking down all these details and

1806.967 -> files can feel like a full-time job.

1809.757 -> Copilot does the sleuthing for you.

1813.312 -> You start by asking Copilot to

1815.697 -> summarize all your recent customer interactions,

1818.772 -> meetings, content you've shared,

1821.397 -> any issues, and deliverables.

1824.262 -> Copilot works across your calendar, e-mails,

1828.027 -> chats, documents,

1829.962 -> and meetings to find all the pertinent information.

1833.322 -> Now you've got a concise summary

1835.662 -> complete with citations and sources.

1838.482 -> You can hover over names,

1840.852 -> quotes, and verify information,

1845.217 -> or even find out more.

1847.662 -> Now you know product lead times are likely to come up,

1851.172 -> so you ask Copilot to prepare all those details for you.

1854.937 -> Now it's pulling together

1856.422 -> information from various sources,

1859.182 -> and within seconds, Copilot

1862.347 -> synthesizes everything you need so you can feel prepared.

1867.436 -> Now, let's imagine you're

1869.877 -> working on your business strategy.

1871.902 -> You know you need to pull together a bunch of

1874.197 -> information and it could take you hours to find it all.

1877.752 -> Copilot brings together everything you need,

1880.932 -> the numbers, the e-mails with

1882.897 -> the commentary about the numbers,

1884.772 -> the additional context from Teams chats,

1887.412 -> and reasons across

1888.687 -> all your structured and unstructured data

1891.252 -> to create connections and insights in a whole new way.

1895.666 -> First, you ask Copilot to pull up

1899.037 -> quarterly projections and identify related risks.

1902.967 -> Copilot gives you key data points

1905.862 -> and flags potential issues.

1908.547 -> Now, you ask Copilot to generate

1911.682 -> a SWOT analysis based on all this information.

1914.667 -> Copilot will categorize the strengths, weaknesses,

1918.867 -> opportunities,

1920.022 -> threats in a single view

1922.122 -> so you can see what to prioritize.

1924.822 -> You notice one of the items is incorrect,

1928.197 -> so you jump right in and change it.

1931.062 -> Ask Copilot to turn the SWOT analysis

1934.182 -> into a new slide for your upcoming executive review.

1937.362 -> Now it's creating and adding that slide.

1939.957 -> It gives you a preview so you can have confidence that

1942.987 -> the change was made and you can refine it in PowerPoint.

1947.022 -> You've had a busy day and need to

1949.842 -> update your team on some big developments.

1953.037 -> Copilot can ensure critical information keeps flowing.

1957.987 -> You start by requesting a summary of

1960.507 -> two meetings from earlier on in the day.

1963.012 -> Copilot combs through your meeting

1965.247 -> transcripts and generates a draft that

1967.932 -> updates the team on

1969.117 -> critical decisions to keep everyone moving forward.

1973.527 -> Copilot provides citations to

1976.407 -> show you where the information came from.

1978.822 -> You can hover over them to get even more detail.

1982.062 -> You spot some key information that Copilot missed.

1985.692 -> You think it's important to share that with the team,

1988.497 -> so you ask Copilot to go ahead and add it.

1991.077 -> It scans through the meeting transcripts and

1993.867 -> regenerates the response to include all the extra detail.

1999.916 -> With your meeting recap ready,

2002.657 -> it's time to share.

2005.027 -> You jump to the Teams channel where you

2007.937 -> can refine and post.

2010.622 -> Now, that's business at the speed of AI.

2014.477 -> Back to you, Jared.

2016.321 -> JARED: Thanks, Akosua.

2017.642 -> This new era of

2018.677 -> computing will usher in a whole new way of working,

2021.782 -> but we feel a profound sense

2023.957 -> of responsibility to get it right,

2025.682 -> working closely with our customers.

2027.617 -> Let me hand it over to Jaime and Jon for more.

2030.676 -> JAIME TEEVAN: Thanks, Jared. Jon,

2033.287 -> let's talk a little about the art

2034.607 -> and science underlying Copilot.

2036.346 -> JON FRIEDMAN: We crafted every detail.

2038.252 -> We obsessed over every interaction

2040.607 -> and designed Copilot as a connected system,

2043.277 -> and we used it while we were creating it.

2045.556 -> JAIME TEEVAN: I remember it had

2046.397 -> some really great ideas

2047.732 -> about how AI can make meetings better.

2050.597 -> But while large language models are

2053.237 -> brilliantly creative, they're also fallible.

2056.372 -> That's why grounding the LLM in data is so important.

2061.246 -> JON FRIEDMAN: We not only build

2062.717 -> grounding into the system,

2064.067 -> we also built verification into the experience.

2066.902 -> We added citations and

2068.897 -> introduced forms of friction to encourage back and

2070.937 -> forth collaboration and included

2072.887 -> feedback mechanisms so people could

2074.417 -> let us know when we get it wrong.

2076.607 -> Our goal is to give people agency.

2079.232 -> To help people get started,

2080.627 -> Copilot suggests good prompts.

2082.457 -> If you don't like what it does,

2083.972 -> there's the Try Again button.

2085.397 -> You always have the option to use,

2088.262 -> adjust, discard, or undo.

2090.317 -> You saw that in the demos today.

2092.146 -> JAIME TEEVAN: I've studied AI

2093.707 -> for decades and I feel

2094.967 -> this huge sense of

2096.587 -> responsibility with this powerful new tool.

2099.077 -> We have a responsibility to get it into

2100.787 -> people's hands and to do so in the right way.

2103.697 -> Security, compliance, responsible AI,

2106.037 -> they're not afterthoughts. They're

2107.537 -> a foundational part of the Copilot system.

2110.402 -> It's one of the reasons that we're starting

2112.007 -> with a small number of customers.

2113.837 -> When the system gets things wrong or

2115.697 -> has a biases or has misuse,

2117.647 -> we have mitigations in place.

2119.237 -> Every Copilot feature has passed privacy checks.

2122.507 -> It's been red teamed by

2124.037 -> experts and is monitored in real time.

2126.387 -> We're tackling the long-term implications and

2128.497 -> novel risks like jailbreaks.

2131.092 -> We're going to make mistakes,

2133.432 -> but when we do, we'll address them quickly.

2136.151 -> JON FRIEDMAN: Great design

2137.732 -> is born from iteration.

2139.457 -> It's a pursuit of always striving to make better.

2142.037 -> As a designer, Copilot is

2143.657 -> the most dynamic material I have ever worked with.

2146.462 -> It has the power to adapt to you and uplevel your work.

2149.881 -> JAIME TEEVAN: As a scientist,

2151.637 -> I love how it's expanding

2152.777 -> our understanding of what people can do,

2154.892 -> and we can't wait to see what you do with it.

2158.116 -> JARED: Everyone deserves to find

2160.127 -> meaning and joy in their work.

2161.867 -> Today, you've seen how Microsoft 365 Copilot

2164.747 -> can reconnect us to the soul of our work.

2166.997 -> Copilot lets you harness the power of

2169.457 -> large language models with your data in

2172.277 -> the Microsoft Graph and the richness of

2174.767 -> the Microsoft 365 apps to unleash creativity,

2178.547 -> unlock productivity, and uplevel skills.

2181.932 -> We're just getting started.

2183.732 -> We're deeply committed to listening, learning,

2186.407 -> and adapting with speed to help create a brighter future

2189.617 -> of work for everyone with AI. Thank you.

Source: https://www.youtube.com/watch?v=Bf-dbS9CcRU