WordPress Tutorial | How to fix WooCommerce password reset email not sending

Aug 16, 2023

WordPress Tutorial | How to fix WooCommerce password reset email not sending

Step-by-step tutorial on how to fix the WooCommerce password reset email not sending with no code and no plugin.
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For some reason, WordPress sometimes stops sending WooCommerce password reset emails to users. I tried to find a solution for this online, but everything seemed too complicated. The solutions I found required more plugins or some code and I am not a programmer. I rely on Elementor page builder to build my pages. It took me some time to get to this one but it’s so simple that it’s definitely worth a try. I hope it works for you too.
All the best,
Joana from up2dateskills

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Content

2.4 -> Hi, everyone! I’m Joana from up2dateSKILLS. For some reason WordPress wasn't sending

7.92 -> WooCommerce password reset emails to users, not even to their spam folders! In my case,

13.86 -> this was the only email that wasn’t being sent. I tried to find a solution for this online,

19.62 -> but everything seemed too complicated for me. The solutions I found required more plugins

25.8 -> or some code and I am not a programmer. I rely on Elementor page builder to build my pages. There’s

33.24 -> an affiliate link in the description below. I always try to find solutions that don’t

38.1 -> require code or additional plugins. It took me some time to get to this,

42.84 -> but it’s so simple that it’s definitely worth a try. I hope it works for you too.

48.48 -> I am going to share two different browsers with you so that you can see what I am doing as an

54.18 -> Admin in a WordPress dashboard and then I am going to use a different browser for a

60.54 -> Test User. This way, I can be logged in at the same time with two different accounts

66.12 -> and you can see exactly what happens on both ends, as an Admin and an End User.

72.84 -> I’ll be sharing an Admin WordPress dashboard in Google Chrome and a

77.88 -> User Account page in Microsoft Edge. I suggest you do the same,

82.38 -> so that you don’t have to logout from your Admin account to check if it’s working.

87 -> Let me show what the Users saw before I fixed the problem.

92.16 -> This is my homepage. To login, users can go to “My Account” and if they forget their password,

99.96 -> they can click this link down here with the question “Lost your password?” I suppose you have

106.02 -> the same link because I haven’t changed this. This section here is part of the default WooCommerce

112.2 -> login page. I just changed this part up here. Let me click here. So before fixing the problem,

121.5 -> the users would be able to click the link and they would be taken to the reset link page;

127.26 -> they would be able to insert their username or their email address and when they clicked this

133.14 -> button here, Reset password, they would even get this message here “Password reset email

141.42 -> has been sent.” The problem is, as an Admin, I would get an email letting me know someone was

147.24 -> trying to reset their password, but the users never got the email with the reset link.

152.22 -> Now, let’s go to a WordPress Admin dashboard to show you what I have done to fix this.

159.54 -> In your WordPress Admin dashboard, click WooCommerce, go to Settings.

169.08 -> Then choose this tab here Advanced.

174.12 -> Scroll down and, under the section Account endpoints, look for the field Lost password

185.4 -> and delete the text from the text field or cut it because you’re going to need it in a bit.

191.34 -> Anyway, just leave this field empty for now. Don't forget to click the button Save changes.

198.42 -> Now your settings have been changed. This doesn't fix it just yet,

203.7 -> but let me show you something. If you go to your login page again, go to My account.

212.34 -> I’m going to follow the steps I’ve just followed before, so if I click my Lost your password link,

219.9 -> you will get this error message, a 404 Error message saying the page doesn’t exist.

226.5 -> Don't worry, I got it too. Then, I just went back to my WooCommerce settings and

234.18 -> scrolled down again and under the section Account endpoints, I went back to the Lost password field

241.14 -> and I pasted the lost-password text back into the Lost password field and hit Save changes.

253.86 -> It was that simple. It just started working again and I can show you that it's working now.

258.9 -> So let me go back to My account page. Let me just close this one. Go back to My account.

266.7 -> I’m going to click the Lost your password link.

272.64 -> I’m going to click the Reset password. I still get the message just like I did before:

280.74 -> Password reset email has been sent. So far, it’s the same. But this time, when I go to my

289.2 -> email, not my email as an admin, I mean my Test User email, the e-mail is actually there.

300.54 -> I can open it and this link here is actually working.

303.96 -> Because I am logged in as an Admin, I’m just going to copy it and paste it in a

312 -> different browser so that I don’t have to log out and you can see what is going to happen.

319.8 -> Now you can see these two fields here to entre a new password and to confirm the new password

326.46 -> you have chosen and this didn’t happen before. From what I have read online I know some people

333.06 -> might be having more complex problems, but if you haven't tried this option before,

337.08 -> I strongly suggest you do before moving on to more complex steps. Well, I hope it works for you.

344.46 -> Well, I guess this is it. Thanks for watching.

Source: https://www.youtube.com/watch?v=90_kWR52syY