Woman charged $2,500 in Kroger delivery error
Woman charged $2,500 in Kroger delivery error
Jill McCormick in Liberty Township said the designated shopper for her Kroger delivery order hadn’t messaged for a while when her bank notified her of a charge to her account in excess of $2,500.
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Content
0 -> Liberty Township mom says her 280 dollar
2.7 -> tab for a grocery delivery actually cost
5.339 -> her nearly 2 800 Joe McCormick says her
8.639 -> Shopper stopped responding on the Kroger
10.5 -> app and her card was charged for Alyssa
12.48 -> groceries she didn't even ask for WCPO 9
14.58 -> news reporter Shonda lancey's been
16.08 -> pressing Kroger for answers on how this
18.06 -> happened and what they're doing to fix
19.92 -> it it's a story you'll only see here on
21.72 -> WCPO 9 News
23.939 -> Joe McCormick is always busy she's a
26.519 -> working mom of a handicapped daughter
28.26 -> who requires regular physical therapy so
30.9 -> she shops online at this Kyle station
32.94 -> Kroger in Liberty Township for
34.739 -> convenience that is until Tuesday
37.02 -> evening Jill McCormick placed a regular
39.3 -> grocery delivery order through the
41.1 -> Kroger app for a not unusual amount it
44.04 -> was estimated to be like 260 or 282
47.34 -> dollars she says her Shopper as usual
49.559 -> contacted her about substitutions and
51.48 -> then went radio silent until her bank
53.7 -> flagged a charge of at least twenty five
55.98 -> hundred dollars my heart stopped because
58.739 -> I'm thinking panic mode something is
61.02 -> happening and I have to react very
62.46 -> quickly and I didn't even know where to
64.979 -> start her receipt showed none of her
67.26 -> groceries but it did have six packs of
69.72 -> Butterball turkey bacon for 26.94 five
72.72 -> bottles of dawn Platinum for 73.43 15
76.2 -> bottles of laundry detergent for nearly
78.42 -> 240 bucks a grand total of
82.04 -> 2783 dollars and 25 cents hey at least
86.04 -> she saved 97.24 after trying for an hour
90.06 -> trying to get in touch with someone they
92.58 -> finally were able to get in touch with
94.14 -> instacart to cancel order because they
96.42 -> canceled they never canceled the order
97.86 -> as a shopper had originally told me in
100.92 -> an email instacart pointed me to a
102.96 -> policy stating it has rigorous
104.46 -> guidelines in place for its contracted
106.32 -> Shoppers who go through background
107.82 -> checks and a Kroger spokesperson says it
110.34 -> quote rectified the incident as soon it
113.04 -> was brought to their attention with an
114.84 -> expedited refund and offered a gift card
117.18 -> as an apology McCormick says Kroger
119.46 -> customer service originally told her
121.079 -> that a refund would take between 7 and
122.82 -> 10 business days and as for the gift
125.219 -> card they gave me twenty dollars for my
128.399 -> three thousand dollars that were taken
129.84 -> out of my account then we gave him a
131.76 -> call and McCormick says that they upped
133.5 -> the offer to 250 bucks in Kroger's
136.14 -> shopping and my comment was that it's
138.36 -> not acceptable I'm not looking for that
140.52 -> I'm looking for a fix an outcome how
142.86 -> about we show results so someone else
145.319 -> another family is not going through this
147.06 -> Kroger didn't respond when I asked if
148.86 -> they had a plan in place to prevent this
150.36 -> from happening again McCormick says
152.34 -> she's filed a police report with the
153.78 -> Butler County Sheriff's Office in
155.7 -> Liberty Township I'm Sean Delancey WCPO
157.86 -> 9 News
Source: https://www.youtube.com/watch?v=3BUx1ju8cpM